Plastic Trees Studio stands by the work and quality we provide. Each project is custom made for you with your satisfaction in mind. If there is something that you don’t like about your project we will gladly fix it for you, free of charge. If we are unable to complete the project to your liking, a full refund will be given.
The quality of your order depends a great deal on the quality of the originals you provide. Although we are able to achieve amazing results with our scans and restoration services, some items may not be transferred with optimum results. If you are submitting a scanning order, a secure preview web page will be created for you to give you the opportunity to eliminate up to 50% of your scans, assuring that you will full control over the cost and quality of your order.
Our services are non-destructive; we will return your originals in the exact condition that they were received. If you are sending slides in carousels, they will be returned to the carousel in the original order. If you are ordering an album for your slides, we will place your originals in the album and send back or discard the empy carousel as you wish.
All services will be performed in-house at our studio in Utah. Your project will never be outsourced.
All projects are scanned or imported by hand, one at a time by a trained specialist. Every image, movie, or audio recording will be manually touched up to ensure the final results are as good as they can be.
We use UPS to ship your project from you to our studio and back again. Because we are unable to control what happens to your project during the shipping process, we will purchase a minimum of $500.00 in insurance through UPS to cover loss and damage to your project. If more insurance is needed please contact us prior to making your order. Tracking information will be provided for your order via email.