How the Order Process Works

Step One: Place Your Order

Each of our services has an online order form to help walk you through your project and determine a basic estimate
As you are estimating your total, please keep in mind that it is just a rough guess - your actual total will be determined after we have received and completed your project
As you complete your project estimate, you will be directed to the checkout page where you will make a down payment roughly equal to half of your order - the actual total will be determined as your project is complete and the remaining balance will be paid at that time

When you complete the checkout process, you will find a list of links to project worksheets on your final receipt page - these worksheets will also be included in an email sent to you
Your project worksheet will walk you through any additional information for your project such as titling and chapter buttons
Make sure that your items will not be bent or damaged during shipment - We recommend using stiff mailing envelopes for your photos and wrapping your items in plastic bags to protect them from humidity and moisture prior to placing them in a shipping box full of bubble wrap and/or packing peanuts

After you have placed an order with us, check your email for a pre-paid UPS shipping label to print and attach to your box
Drop off your package at any UPS shipping location - your package may be tracked using your label number
When we receive your package, we will send you a confirmation email

Once your originals have arrived at our facility, they will not leave until your project has been completed and is ready to be shipped back to you
All work is completed in-house by our trained professionals
Each individual item of your project is cleaned, scanned, optimize,d and saved onto our servers

Once we have your project digitized you will be contacted by the person who digitized your order. They will give you a summary of your order, such as the length of video or audio tapes, how many CDs or DVDs are required and the total price for your order
You will also be asked at this time if you require any additional copies of your project
If your order includes scanning of slides, film or photographs, a custom and secure preview page will be created for you. This page will allow you to eliminate up to 50% of your scanned images

Once you have been consulted by one of our professionals your order will be completed as to your exact specifications
Your originals are repackaged along with the discs of your scanned or transferred project, and sent to you via UPS
At this time a UPS tracking number is sent to you, and the final charge is made to your credit card

Thank you for choosing Plastic Trees Studio, we hope that once your receive your project you will be thrilled with quality of your project
We keep your project on our servers for three years. If you require any additional copies or if your require editing of your project, just contact us and we will be happy to help