For a typical order, we will complete and ship your project in 7-10 business days after receipt of the original content. In special cases, some orders may require additional time for completion; you will receive notification in such cases.
We offer free two-way shipping to any USA address. International and APO addresses require special conditions: see below.
For USA domestic orders, a UPS label will be emailed to you, free of charge, after you have completed the order process. Once your order is complete, your order will be shipped back to you free of charge via UPS.
For an additional charge, UPS Next Day, 2nd Day, and 3-Day service is available on orders within the United States as well as UPS Express International for international orders.
Some of our merchandise requires additional shipping charges for heavy or over-sized items. Additional charges are listed in the product description for individual items.
We are unable to provide free two-way shipping for International orders at this time. International customers are responsible for the shipping and insurance charges necessary for sending their projects to Plastic Trees Studio. We offer international shipping to most countries. We offer a flat-rate shipping of $30 via USPS Priority International as well as an upgraded USPS shipping option. International USPS shipping rates vary according to the destination country and the weight of the item ordered. Charges will be calculated on each individual order. Additional customs and duty taxes may be charged on international orders. The customer is responsible for these fees.
Delivery time to locations outside the United States will vary by product ordered, country, and province. We cannot guarantee ship times for international shipments due to customs delays that are outside of our control.
Due to the restrictions that UPS has placed on delivering to APO addresses, we are unable at this time to provide free two-way shipping for APO addresses. APO address customers are responsible for the shipping and insurance charges necessary for sending their projects to Plastic Trees Studio. Once the project has been completed, the project will be shipped free of charge via USPS.
When shipping to Utah, a state sales tax of 6.25% will be added to your order.
Please NOTE: Some projects require additional production time. You will be notified if there is a delay in the shipping time for your order.